A Culture of Results

Hillcrest Family Services is a non-profit organization that assists children, adults, and families in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

Over the last five years, we’ve helped over 175,000 people live better lives by providing adoption, residential care and education for troubled youth, brain health counseling for adults and adolescents, and health and wellness to all in need. And since our founding in 1896, our programs have impacted millions of people in 23 different states.

New Patient Portal

Hillcrest is please to announce the addition of a new patient portal.

Portal Features:

  • Secure messaging between you and your provider
  • Access your health information anytime, anywhere
  • Request medication refills online

To sign up, please fill out a form at one of the Hillcrest offices.  We will help you get started.

Learn More


We are a results focused organization that adds direction to those who have lost their way. To those suffering from addictions who need to get back on track. For people who want to start a family through adoption, and others who need a little tending to because of an unintended pregnancy, and we’re here for individuals who have dependencies, but want to work toward independence. At Hillcrest, we provide many services, but with only one focus. Results.


Our Passion For Results


It seems that our staff was born with a higher degree of compassion. They have an uninterrupted faith in the results that they will accomplish. They work with the homeless and for people with brain health concerns, those who need mentoring and others looking for spirituality. Our staff doesn’t see results as simply contributing to making people feel better, they won’t be satisfied until they help improve the quality of life for the people that we serve. Call faith what you will; but we’ll start by calling it a faith in our culture of results.

Our Faith Based Approach

Iowa Managed Care Information

Hillcrest Family Services accepts all of the Iowa Medicaid Managed Care Organizations available through Iowa Health Link. We also accept most private insurance coverage and accept private pay clients as well.

If you have questions regarding enrollment with an MCO, please call Iowa Medicaid Member Services at 1-800-338-8366 (TTY 711), Monday through Friday from 8 a.m. to 5 p.m. Central time.

If you are having an issue with your MCO, you can use the Managed Care Ombudsman Program.

Brain Health Centers

Please complete the online Counseling Intake Packet.  After it is completed and submitted, a Hillcrest staff member will contact you to schedule an appointment.