A Culture of Results

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

Hillcrest Family Services

Over the last five years, we’ve helped 125,000 people live better lives by providing adoption, residential care, education and a boarding school for troubled youth, mental health counseling for adults and adolescents, and health and wellness to all in need. And since our founding in 1896, our programs have impacted millions of people in 23 different states.

Introducing Mental Health Solutions


The area’s newest and most innovative approach to caring for your well-being.

Located in a quiet setting, and fully staffed with mental health professionals, Mental Health Solutions, provides a diverse offering of therapies that includes medication management.

Find Your Mental Health Solutions


We are a results focused organization that adds direction to those who have lost their way. To those suffering from addictions who need to get back on track. For people who want to start a family through adoption, and others who need a little tending to because of an unintended pregnancy, and we’re here for individuals who have dependencies, but want to work toward independence. At Hillcrest, we provide many services, but with only one focus. Results.


Our Passion For Results


It seems that our staff was born with a higher degree of compassion. They have an uninterrupted faith in the results that they will accomplish. They work with the homeless and for people with mental illness, those who need mentoring and others looking for spirituality. Our staff doesn’t see results as simply contributing to making people feel better, they won’t be satisfied until they help improve the quality of life for the people that we serve.  Call faith what you will; but we’ll start by calling it a faith in our culture of results.

Our Faith Based Approach

Iowa Managed Care Information

Update 4-4-16: Hillcrest has reached an agreement with AmeriHealth Caritas. Clients with this coverage, as well as coverage from AmeriGroup and UnitedHeartland, can be seen at the Hillcrest Mental Health Center.

As of March 21, 2016, Hillcrest Family Services is still working on negotiations with AmeriHealth Caritas for our Community Mental Health Centers.  In the interim it would be best for those who use Hillcrest for therapy and/or medication management, and may need inpatient medical or mental health services, to choose AmeriGroup as the Dubuque area hospitals have signed with them also.

We believe the University of Iowa Hospitals and Clinics(UIHC) is in-network all of the MCO’s so AmeriGroup or UnitedHeartland would work for clients who would utilize UIHC for inpatient mental or physical health.

In order for clients to change their choice of MCO, please call Iowa Medicaid Member Services at 1-800-338-8366 (TTY 711), Monday through Friday from 8 a.m. to 5 p.m. Central time.

If you are having an issue with your MCO, you can use the Managed Care Ombudsman Program.